Our Approach

Decipha’s core focus is inbound information management and assisting our clients in this area. As such, our whole infrastructure and approach is tailored to this purpose. This includes providing:

• A Complete, Quality Service Approach - each client solution Decipha develops is:
  • scoped by a team of experienced Business Analysts 
  • supported by in-house IT Architects and IT Technicians (where required)
  • professionally implemented by a dedicated Project Management team
  • effectively operated by trained staff under qualified supervision
  • managed by skilled, reliable Account Managers
  • compliant with ISO9001:2008 quality standards
• Scalability and Responsiveness – Decipha offers clients a demonstrated capability to quickly and effectively extend services to manage fluctuations in their volumes. This is achieved through a pool of full-time and part-time staff that have been cross-trained over a number of client processes, and nationally networked IT resources.
• Flexible Processing Hours – Decipha operations work to client requirements in delivering services. As an example, time critical mail can be processed during pre-business hours for delivery into your systems around the time your staff commence work.
• True National Servicing Capability – Clients can receive mailroom services on-site at their premises, or leverage the capabilities of Decipha’s specialist servicing centres located across Australia. Decipha’s service centres are linked by Wide Area Network (WAN) enabling information to be electronically distributed between centres for processing where required.
• Assured Compliance – Decipha caters to a number of client specific requirements including security, environmental, legal and risk management requirements.