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Privacy

Privacy Policy

Scope: This statement applies to this web site and your interaction with us.

Personal Information

  • You may interact with us anonymously where this is lawful and practicable.
  • We may collect information about you that you choose to provide, such as your e-mail or phone number.
  • We may collect non-personal information from you such as browser type, operating system, and web pages visited to help us manage our web site.
  • We use cookies and other internet technologies to manage our website and on-line certain products and services. We do not use these technologies to collect or store personal information unless you or your organisation for which we provide online services has opted in to such a feature.

Uses and Sharing

  • We use personal information you provide only for purposes consistent with the reason you provided it, or for a directly related purpose.
  • We will not use your personal information to market to you unless we have either your implied or express consent.
  • We do not share your personal information with other organisations unless you give us your express consent, or where sharing is otherwise required or permitted by law.
  • When we temporarily provide personal information to companies who perform services for us, we require those companies to protect your personal information as diligently as we do.

Your Rights & Choices

  • You have the right to request access to the personal information you provide, and to correct or update your personal information. This right is subject to certain exceptions allowed by law.
  • You may instruct us to remove any previous consent you provided to receive marketing communications from us.

How to Contact Us

  • Decipha is committed to working with its customers to obtain a fair resolution of any complaint or concern about privacy.

    To contact us with a privacy question write to us at:
    Decipha
    Chief Privacy Officer
    1D Marine Parade
    Abbotsford VIC 3067

Table of Contents

About this Privacy Statement

We respect your personal information and your right to privacy.

At Decipha, protecting your privacy and the confidentiality of your personal information is very important to us and is fundamental to the way we serve you. Personal information means information we hold about you from which your identity is either apparent or can be reasonably determined by us.

At Decipha, we know that when you give us your personal information it imposes a serious responsibility upon us. We are committed to protecting your personal information and maintaining your trust. We believe that our privacy practices comply with the:

  • Information Privacy Principles contained in the Privacy Act 1988 (Cth) in relation to our non-commercial activities;
  • National Privacy Principles contained in the Privacy Act 1988 (Cth) in relation to its commercial activities;
  • Australian Direct Marketing Association Code of Practice in relation to how we market to our customers; and
  • Privacy and secrecy requirements contained in Part 7B of the Australian Postal Corporation Act 1989 (Cth).

This Privacy Statement describes the information that may be collected by Decipha as you use Decipha's websites, the choices you can make about your personal information and how we protect your personal information.

Our parent company Australia Post has a Corporate Privacy Policy which provides information on how we protect other types of personal information, such as suppliers, business partners or job applicants. Decipha adheres to this Policy where applicable. Read the Australia Post Corporate Privacy Policy.

Sites Covered by This Statement

This Privacy Statement applies to websites operated by or on behalf of Decipha.

This website may contain links to non-Decipha websites. Decipha is not responsible for the privacy policies of those websites. We recommend you review the privacy policies of each site you visit.

Why we collect personal information and how we may use it

Generally, Decipha will collect personal information directly from you, and only to the extent necessary to provide a Decipha product or service including our agency functions, or to carry out our internal administrative operations. An agency function means a service that we provide to you on behalf of another organisation.

We may collect personal information from you when:

  • you fill in an application form;
  • deal with us over the telephone;
  • send us information by fax;
  • e-mail us;
  • ask us to contact you after visiting our web site; or
  • have contact with us in person.

You may also transact with us anonymously where this lawful and practicable.

We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way.

We will use your personal information only for the particular purpose that you provided it, or for a directly related purpose. We may otherwise use your personal information for a related purpose where that other use is:

  • required or permitted by law; or
  • with your express or implied consent.

Direct Marketing and Your Privacy

From time to time we may use the personal information we collect from you to identify particular Decipha products and services which we believe may be of interest to you. We may then contact you to let you know about these products and services and how they may benefit you. We will only do this with your consent and we will always give you a choice to opt out of receiving such information.

Direct Mail

Where we use your personal information to send you marketing information via the mail we may do so with your implied consent. You imply consent where we reasonably conclude that it has been given by the actions you take or do not take, such as by not ticking an "opt out" box on a form for one of our products and services. We will ensure that our opt out notices are clear, conspicuous and easy to take up.

Electronic Marketing

Where we use your personal information to send you marketing information by e-mail, SMS, MMS or other electronic means we may do so with your express consent. You may give us your express consent by, for example, ticking a box on an electronic or paper form where we seek your permission to send you electronic or other marketing information.
All of our electronic marketing activities will comply with the requirements of the Spam Act 2003 (Cth).

Telemarketing

Decipha usually does not engage in telemarketing activities to consumers. Generally, such marketing is ever only used in relation to our business customers. Should any consumer telemarketing be done or authorised by Decipha, will to the extent that it applies, comply with the:

  • Do Not Call Register Act 2006 (Cth);
  • Do Not Call Register (Consequential Amendments) Act 2006 (Cth);
  • Telecommunications (Do Not Call Register) (Telemarketing and Research Calls) Industry Standard 2007.

Your Privacy Preferences and Choices

Every personalised marketing contact sent or made by Decipha will include a means by which customers may opt out of receiving further marketing information.

You may instruct us at any time to remove any previous consent you provided to receive marketing communications from us.

Information Sharing

We have a strict duty to keep confidential and private all personal information we hold about you. However, certain exceptions do apply. For example, where disclosure of your personal information is:

  • authorised or required by law e.g. disclosure to various government departments and agencies such as the Australian Taxation Office, CentreLink, Child Support Agency, or disclosure to courts under subpoena.
  • in the public interest e.g. where a crime, fraud or misdemeanour is committed or suspected, and disclosure against the customer's rights to confidentiality is justified.
  • with your consent Your consent may be implied or express and it may also be verbal or written.

Use of third party service providers

When we temporarily provide personal information to companies who perform services for us, we require those companies to protect your personal information as diligently as we do. Stringent contractual and other quality assurance measures are used to ensure your personal information is protected.

Information collected on this web site

Our internet server logs the following information which is provided by your browser for statistical purposes only:

  • the type of browser and operating system you are using. your Internet Service Provider and top level domain name (for example - .com, .gov, .au, .uk etc);
  • the address of any referring web site (for example - the previous web site you visited); and
  • your computer's IP (Internet Protocol) address (a number which is unique to the machine through which you are connected to the internet).

All of this information is used by Decipha for aggregated statistical analyses or systems administration purposes only. No attempt will be made to identify users or their browsing activities, except where required by or under law.

Cookies

A "cookie" is a packet of information that allows the Decipha server (the computer that houses our web site) to identify and interact more effectively with your computer.

When you access our web site, we send you a temporary or "session cookie" that gives you a unique identification number. A different identification number is sent each time you use our web site. Cookies do not identify individual users, although they do identify a user's internet browser type and your Internet Service Provider. Shortly after you end your interaction with our web site, the cookie expires or "crumbles". This means it no longer exists on your computer and therefore cannot be used for further identification or access to your computer.

Without cookies certain personalised services cannot be provided to users of our website, accordingly you may not be able to take full advantage of all of the Decipha website features if cookies have been disabled.

Cookie Policy

We use session cookies in the following manner:

  • Log-on and log-off administration- If you decide to register with our site, so as, for example, to use one of our online services, session cookies help with the log-on and log-off process. The cookies enable us to recognize your log-on ID when you log on so that we do not establish a duplicate registration record for you.
  • Transactions and site usability- We use session cookies to improve how you navigate through our website and conduct transactions. As examples, session cookies are used to maintain your online session as you browse over several pages; to store and prepopulate information so that you do not have to re-enter the same information twice. Session cookies may also be used to collect referral statistics when you click on a link or ad banner to or from www.decipha.com.au.

Decipha may also use "persistent cookies". A persistent cookie is a small piece of text stored on your computer's hard drive for a defined period of time, after which the cookie is erased. Decipha will not collect or link to personal information through persistent cookies without your express consent.

We use persistent cookies as follows:

  • Site usage measurement - Our site measurement tool uses a persistent cookie to assist us in measuring how and when our web site and its various components are used. It functions as a "visit cookie," so that we can determine if you are a repeat visitor to our site. This allows us to know if we are attracting new visitors and what aspects of the site seem most useful. The cookie will expire 30 days after your last visit.
  • Log-off safety function - Decipha uses a persistent cookie to automatically log you off of certain Decipha sites if there has been no activity for 15 minutes. This is done for your safety to ensure that, if you have finished using our site, but have forgotten to log off, no one else can use your computer via your log-on and password. The cookie is permanently removed from your computer when you log off, or, if you have closed the browser without logging off, it is removed within 15 minutes from your last activity.
  • Opt-in cookies - Persistent cookies allow us, at your request, to recognize you when you return to www.decipha.com,au or to remember certain information that you have provided us. The recognition feature allows you to log on to Decipha sites automatically, without having to enter your name and password each visit. The cookie assigns a random number to you, which we link to personal information you have provided and your site activity. This allows us to personalize the site for you and tailor the content to your needs, for instance to show you banner ads about other products you may be interested in.

Other cookies allow us to remember certain information related to prior transactions, so that we may prepopulate those fields for you on return visits. These features and cookies are strictly at your request and for your convenience.

Cookie Management

You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser's instructions or help screens to learn more about these functions.

Most browsers automatically accept cookies. To learn more about cookies, including how to refuse cookies on your computer, click these links:

Links to other sites

The Decipha site contains links to other sites. We are not responsible for the privacy practices or the content of such web sites. We encourage you to read and understand the privacy policies on those web sites prior to providing any information to them.

Searches

Search terms that you enter when using our search engine are collected, but are not associated with any other information that we collect. We use these search terms for the purpose of aggregated statistical analyses so we can ascertain what people are looking for on our web site, and to improve the services that we provide.

Also, from time to time, we may use external companies to provide us with detailed aggregate statistical analyses of our web site traffic. At no time is any personal information made available to these companies, nor is the aggregate information ever merged with personal information such as your name, address, email address or other information you would consider sensitive or would compromise your privacy.

Access to your information

Decipha will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information, if any, that is held by us. However, we ask that you identify, as clearly as possible, the type/s of information requested.

Decipha will deal with your request to provide access to your personal information in a reasonable time - usually within 30 days of receipt of your request.

Decipha will not charge you for lodging such a request but we may recover from you our reasonable costs incurred in supplying you with access to this information.

Exceptions

Your right to access your personal information is not absolute. In certain circumstances, the law permits us to refuse your request to provide you with access to your personal information, such as circumstances where:

  • access would pose a serious threat to the life or health of any individual;
  • access would have an unreasonable impact on the privacy of others;
  • the request is frivolous or vexatious;
  • the information relates to a commercially sensitive decision making process;
  • access would be unlawful, or
  • access may prejudice enforcement activities, a security function or commercial negotiations.

Freedom of Information Laws

In addition to privacy laws you may have rights to access your personal information contained in certain Decipha documents. The means for effecting access to these documents is detailed in the Freedom of Information Act 1982 (FOI Act),

Under the FOI Act members of the public can seek access to documents held by Decipha. Applications must be in writing and there may be a processing fee. The FOI Act provides that additional charges may be imposed for processing requests.

Please contact (Decipha contact) for further information:

Information Security

Decipha is committed to keeping your trust by protecting and securing your personal information.

We employ appropriate technical, administrative and physical procedures to protect personal information from unauthorised disclosure, loss, misuse or alteration.

We limit access to personal information to individuals with a business need consistent with the reason the information was provided. We keep personal information only for as long as the law requires.

Decipha protects your personal information by complying with industry best-practice standards, including:

  • AS 8015-2005 Corporate governance of information and communication technology
  • AS/NZS ISO/IEC 17799:2001 Information technology: Code of practice for information security management
  • AS/NZS 7799.2:2003 Information security management - Part 2: Specification for information security management systems
  • AS/NZS 4360:2004 Risk Management.

Web site security and privacy

The internet has dramatically changed the way we do business. It allows Decipha to provide certain products and services to you from the convenience of your own home or office.

We understand that you may be concerned about the confidentiality and security of the personal information we collect from you online.

Accordingly, we have systems in place to ensure our online dealings with you are as secure and confidential as your dealings with us in person, or on the telephone.

For site security purposes and to ensure that this service remains available to all users, we employ software programs to monitor network traffic in order to identify unauthorized attempts to upload or change information, or otherwise cause us damage. Except for authorized law enforcement investigations, no other attempts are made to identify individual users or their usage habits other than those uses identified in this policy. Unauthorized modification or misuse of information stored in this system will be investigated and may result in criminal prosecution.

Information Transfer

If Decipha transfers personal information to countries outside Australia we will only do so in compliance with all applicable Australian data protection and privacy laws.

Decipha will take reasonable steps to protect personal information no matter what country it is stored in or transferred to. We have procedures and data transfer contracts as appropriate to help ensure this.

Contact Us

Contact us with a privacy compliment, enquiry or complaint.

To contact us with a privacy question write to us at:
Decipha
Chief Privacy Officer
1D Marine Parade
Abbotsford VIC 3067

You can also call our toll free number 1300 55 91 95 between 9.00 am and 5.00 pm EST Monday to Friday.

Further information on privacy

Should you require more specific details concerning our privacy practices please read the Decipha Privacy Policy.

You can also obtain further general information about your privacy rights and privacy law from the Office of the Federal Privacy Commissioner by:

  • calling their Privacy Hotline on 1300-363-992,
  • or visiting their web site at www.privacy.gov.au, or
  • by writing to:

The Federal Privacy Commissioner
GPO Box 5218
Sydney NSW 1042

Your Acceptance of Our Privacy Statement

By using this website, you agree to the terms of this acceptance of this Privacy Statement, and to the extent that they apply, the Decipha Terms and Conditions. If you do not agree with any of these terms, please do not use this website or submit any personal information.

This statement does not create or confer upon any individual any rights, or impose upon Decipha any rights or obligations outside of, or in addition to, those rights or obligations imposed by the Privacy Act 1988 (Cth) ['the Act']. Should there be, in a specific case, any inconsistency between this statement and the Act, this statement shall be interpreted, in respect of that case, to give effect to, and comply with the Act.

This policy includes examples but is not intended to be restricted in its application to such examples, therefore where the word 'including' is used, it shall mean 'including without limitation'.