Return to Sender Services

Decipha’s return to sender (RTS) service helps you maintain up-to-date customer records, simplifying customer response management and reducing waste and costs from unnecessary printing and postage.

Drawing on our mail management knowledge and systems, we provide a range of RTS mail management options to enhance the accuracy of your mail deliveries, improve efficiency and minimise waste.

Our services can be tailored to meet your requirements, based on the systems you currently have in place. They also include automated validation of addresses against Australia Post’s National Change of Address (NCOA) database as well as the capture of name and address fields from RTS documents, using optical character recognition (OCR), to improve the accuracy of your customer records and communications.