Forms processing

Transition to a secure and digital forms processing solution.

Online form design and processing

Do you have forms which your customers and third parties are required to complete?  If so, we understand that data processing accuracy, speed and cost efficiency are critical to the success of this process. 

We can manage the design, production and distribution of your digital forms.  Through this, our objective is to reduce manual touch-points and improve the integrity of form data.

The result?  Your customers and third parties can apply for your products or services online, at their convenience.  Furthermore, you will reduce the resourcing and administrative costs associated with paper form processing whilst minimising helpdesk call volumes.

Customer completing online form

We manage the entire online form lifecycle – from initial design and development through to hosting and version control. 

And, as a business of Australia Post, we have the unique ability to include identity verification and payment processing into your form solution.  Through this, you will enjoy the quality and accountability that comes from an end-to-end solution delivered through a single onshore provider.   

Your customers and third parties will appreciate the ability to fill-out their forms, verify their identifies and make payments completely online, at their leisure.

Why transition to digital forms processing?

We combine our unique understanding of how to optimise a form design with market-leading workflow automation software.  The result is fast and error-free form processing with an enhanced end-user experience.

Improve efficiency

Improve processing efficiency

Online forms enable you to transfer data entry to the user and eliminate the need to capture handwriting from paper.  In addition, real-time database cross referencing, backend identity checks and online payments drastically improve efficiency and deliver faster outcomes.

Align with brand guidelines

Align with style guidelines

We work with you to design interactive HTML forms which align with your brand and style guidelines.  Supporting this process is our in-house development team, local helpdesk and modern, user-friendly templates to ensure optimal quality.

Drive data security

Ensure data security

We keep your data secure through stringent controls.  Our approach features 99.9% uptime, an active/active load balanced platform, onshore infrastructure, PCI-DSS certification and compliance with your legislative requirements.

Ensure user satisfaction

Enhance the customer experience

Forms are interactive, can be pre-populated and feature hover help messages and auto-lookups.  Furthermore, users can add attachments and digital signatures, verify identities and make online payments.  We send auto-notifications to users via SMS and/or email as required. 

How Queensland took its fishing permits into the 21st century

Customer story

How Queensland took its fishing permits into the 21st century.
No more manual data entry or chasing payments.  Australia Post’s digital permit solution, which includes Decipha online forms, saved Queensland’s Department of Agriculture and Fisheries “at least one staff member” in admin time.

Want to know more?

Talk to us about taking your business forward.