1. Receiving and managing inbound mail
What happened to your paper mail whilst staff were offsite?
Perhaps it piled-up at delivery points, or you required an employee to go onsite and manage distribution. Either way, accessing postal mail during a lockdown scenario is challenging and can lead to delays in serving your customers.
Through a digital mailroom, your inbound mail is collected, scanned and delivered to you electronically each business day. Solutions can include cheque processing and banking, along with data redaction to comply with your legislative requirements. With a digital mailroom, your staff work as they would in an office and your customers don’t encounter delays.
Once your digital mailroom is established, there are many options to enhance the level of automation. Workflows are designed to capture and process data from postal mail, with automated document splitting, categorisation and indexing. Furthermore, you can include other document receipt channels (email, fax, online forms and data feeds) to achieve further efficiency.
Traditional accounts payable departments are driven by underlying rules which are applied repeatedly throughout the invoice approval process. This approach is labour-intensive. It also leads to common challenges such as duplicate invoices, lengthy payment cycles and excessive helpdesk volumes. The result is a high overall cost to process a supplier invoice.
By introducing workflow automation, manual data entry is unnecessary and your accounts staff can be redeployed to higher value work.
Further efficiencies are gained through the use of supplier and customer web-based workflow portals. Through this, your invoices are submitted and monitored online, and authorised users can view and resolve invoices requiring attention/escalation.